FCE writing part Complaint letter

Part 2 

You must answer this question.

You recently had a short holiday organized by TravelWise. The manager of the company sent you a letter asking to state the problems which had occurred during your vacation. Write a letter to the manager, explaining what the problems were and telling them what you want them to do.

Write your letter. Don’t include any postal addresses. Write your answer in 140- 190 words in an appropriate style on the separate answer sheet

Sample letter:

Dear Sir/Madam,

I am writing with reference to your letter, where you politely requested a feedback of  my recent vacation organized by TravelWise. As you already know I was displeased with numerous points.

Firstly, the hotel I stayed was located in a run-down and dangerous neighbourhood, on few occasions  I was approached by a drug dealer and a beggar. When it comes to the room it was completely different from what had been presented in your brochure. Dirt, darkness and rats were my company throughout the stay, I actually changed rooms few times, however it seemed all the rooms were in similar condition.

One of the reasons I had chosen your company was the free of charge spa and trips organized by your staff. It turned out that I had to pay extra for all of these services. And although it might be true that the water sports provided were amazing it does not change the fact my holiday was ruined by the above problems.

I must ask you to refund all the costs of my vacation including extra charge for spa and trips please.

I look forward to hearing from you soon.

Yours faithfully,

Sam Smith

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